Our values are rooted in respect, including respect for the human rights of every single person who works for or with us. Human rights abuses have no place in our business activities. Treating people with dignity and respect is not only embedded in how we do business, it also contributes to meeting consumer and stakeholder expectations of us, and making our business activities and supply chains more resilient, stable, secure and sustainable.
Supporting our suppliers
In addition to our farmers, we work closely with raw material and packaging suppliers. Their success is linked to our success. All our suppliers must adhere to the Nestlé Supplier Code, and we adopt a formal assessment scheme, including audits, to ensure compliance not just with our quality standards but also with our ethical, environmental, social and fair labour policies.
Through this we guide them with feedback, recommendations and corrective measures at every opportunity, offering them technical assistance, knowledge sharing and training where necessary. Domestic entrepreneurs are encouraged to do better in their business through an approach of continuous learning and improvement. They are also encouraged to obtain international quality certifications and set up quality control departments. In addition, trained interns are passed on from the factory where necessary to share best practices.
Our Nestlé Responsible Sourcing Standard (pdf, 2Mb) describes the requirements and ways of working that we apply together with our suppliers. It sets out basic non-negotiable standards as well as important and urgent sustainability practices that we ask our suppliers, their employees, agents and subcontractors to respect and to adhere to at all times when conducting business. The Standard is an integral part of all of our purchase orders and supply contracts.
Empowering our distributors
Our distributors are an integral part of our value creation network. We help develop our distributors by disseminating material and training on Nestlé core values, quality standards and business principles (which includes sustainability, fair labour and respect for diversity). We conduct regular audits to ensure compliance as per our policies and also help them manage their business through training modules and guidance on hygienic handling, quality maintenance, selling, customer engagement, merchandising, and financial management.
J. M. Wickramasinghe – Distributor, Suhada Enterprises - Kuliyapitiya
We also have a Dealer Development Programme, where experienced Nestlé sales officials train distributors and retailers to better manage their operations via a simulated ‘model market’ that simulates sales channels in a real market place situation.