Our commitment to consumers
Quality and Safety for our consumers is Nestlé’s top priority. This applies to our entire portfolio, from foods and beverages to all our systems and services.
Quality assurance and product safety is one of Nestlé’s 10 Corporate Business Principles (pdf, 1 Mb), which form the foundation of all we do.
Nestlé Quality Policy
Our actions to ensure quality and food safety are guided by the company’s Quality Policy (pdf, 2 Mb) which describes our commitment to
- Build trust by offering products and services that match consumer expectation and preference.
- Comply with all internal and external food safety, regulatory and quality requirements.
- Gain a zero-defect, no-waste attitude by everyone in our company.
- Make quality a group-wide objective.
Nestlé Quality Management System
Our Quality Management System is the platform that we use globally to guarantee food safety, compliance with quality standards and to create value for consumers. Our internal Quality Management System is audited and verified by independent certification bodies to prove conformity to internal standards, ISO norms, laws and regulatory requirements.
From farm to fork
Our Quality Management System starts on farms. We have a long history of working together with farmers in rural communities to help them improve the quality of their produce and adopt environmentally sustainable farming practices. The Quality Management System not only ensures our ongoing access to high quality raw materials. It also enables farmers to protect or even increase their income. Often the standard of living of entire rural communities is raised as a result. The system helps address key global environmental and social issues.
Quality by design
Quality is built in during product development according to the requirements of the consumers and following all food safety and regulatory requirements. Nestlé’s R&D network applies in this "Quality by design" to all of our products.
Good Manufacturing Practices
We apply internationally recognised Good Manufacturing Practices (GMP) to ensure quality and food safety. GMP covers all aspects of manufacturing, including standard operating procedures, people management and training, equipment maintenance, and handling of materials.
Hazard Analysis and Critical Control Points
We apply the internationally recognised HACCP (Hazard Analysis and Critical Control Point) system to ensure food safety. This preventive and science based system identifies, evaluates, and controls hazards that are significant for food safety. It covers the entire food production process from raw materials to distribution and consumption. Our HACCP plans and systems are verified by external certification bodies against the international ISO 22000:2005/ISO 22002-1 standards.
Our products carry information to ensure that they are used safely with the highest level of quality for the consumer.
Our consumer services team ensures that we can immediately respond to any consumer inquiry, question or concern. The labels of all Nestlé products invite our consumer to talk to Nestlé, and provide our address or telephone number. Our Consumer Services team can be reached on (0094) 011 4 724724 or on [email protected]